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Reviews (1)

Festive Lights

Service good but product bad.

The tree needles were realistic but the branches were a bright green metal that was clear to see. The foliage was sparse and you could see about 5 inches of trunk between each layer of branches. The trunk was green metal covered in what my husband described as "that green stuff you get on a fruit and veg stall". Not pretty. Furthermore, two of the branch tips had fallen off, the metal had snapped so no way to reattach. Needless to say we returned the product and are waiting for a full refund. Service was good though with a delivery and collection time advised by the company.

16 January 2013

Reply from Festive Lights Ltd

Hi there, sorry to hear about the issues with your tree. We will review any feedback received for each of the trees that we do stock, and it may be that such feedback influences both tree designs and stock purchases for next year. Refunds of this nature are usually issued shortly after us having received the product back, after all of the relevant checks have been undertaken. Sorry again for any inconvenience caused.

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Someone in London
United States