Caroline Stowell´s profile

Reviews (1)


nice sofa issues with delivery

The sofa was great value for money and fairly easy to put together. Rather heavy though! Order process was swift and easy and delivery man notified me when he was going to arrive. However we had some issues with the actual delivery. The sofa came in one big unit which was meant it was not possible to get it through our gate. The main reason we had for ordering through nabru was the fact the sofas came in bits and yet the delivery man had to break it apart to get it to fit through. Sofa comfy though!

21 January 2013

Reply from Nabru Limited

Hi Caroline,
We are sorry to hear that you had concerns with your delivery. For deliveries outside of our assembly area most large sofas are delivered by pallet. We've found that these deliveries have a number of advantages, the biggest being that we can keep the whole sofa securely wrapped and intact as one package which cuts down damage and the risk of parts being waylaid during transit. We send out an e-mail and call all customers who have the delivery to door service to make them aware that the sofa will be taken as close as possible to the front door (depending on access) and they will need to take the sofa into their home. If you can't get it through the gate its normally an easy job to break open the packaging (just shrink wrap) and carry the parts in, the biggest individual part is usually just an arm and can easily be managed by one person. We also offer a delivery to room option for a small additional charge.
On the other hand we are pleased you like your sofa!

Kind Regards
Team Nabru

Caroline Stowell´s profile

profile image of Caroline Stowell
Caroline Stowell
United Kingdom