Jessica Tai´s profile

Reviews (2)


Shocking Terrible Service - Orange broadband

I've been with Orange for many years. The broadband speed is not great but I can live with it. This January, I switched my broadband from Orange to Talktalk because Orange didn't provide static WAN IP address.

The switching went well, my Talktalk broadband connected on time, no problem, internet speed is faster.

BUT, I have nightmare with Orange. I called Orange for Mac code before I switched, Talktalk told me they don't need to use the Mac code anyway.

In February, I noticed Orange is still taking money from my account. I called Orange, being told that it's typical Talktalk's fault not using the Mac code, as a result my account is still opened. Orange said my account will be closed after 10 days.

Guess, until now, April, my Orange account is still opened, Orange is still continuing taking money from me. I called them again, their customer service said:'Oh, I don't know why you are still charged'---> Be aware, they don't know what they are doing!!!! It causes so much stress and taking time & money to call Orange, because Orange closed their customer service's email. I guess is they probably received too many complaints.

I've sent them a complaint letter, no reply. I haven't received my refund payment. Unbelievable shocking service. Avoid avoid avoid...Orange broadband!!!

Face the Future

Good customer service.

Quick delivery and good customer service.

Jessica Tai´s profile

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Jessica Tai
United Kingdom