Elizabeth Reevfes´ profile

Reviews (1)

eFlorist

nice flowers, good communication however flowers quite different than bouquet that was selected

Decided to try eflorist instead of the usual large named company to send to my mum for a birthday surprise. Easy ordering process and good communications. My only disappointment was the flowers were quite different from the bouquet that was selected. I chose this bunch as it was full of purple flowers (my mum's favourite colour) and contained freesia (my mum's favourite flower). Unfortunately the bunch arrived with lilies and geraniums and more foliage than advertised, all of which my mother tends to dislike about bunches of flowers. I understand that the bunches are dependant on supply in the florist but I couldn't really see any resembelance. Don't get me wrong it was still a nice bunch and my mum said she liked them but they were quite different than the ones chosen.

22 January 2013

Reply from eFlorist

Dear Elizabeth,

Thank you for your feedback. We offer our sincere apologies for any disappointment caused.

Whilst we allow our florists to make minor changes to our designs, we insist that any changes remain within the style, colour scheme and value of arrangements chosen by our customers. We expect the delivered flowers to closely resemble the images displayed on our website.

Kind regards,
eFlorist

Elizabeth Reevfes´ profile

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Elizabeth Reevfes
Reviewer
United Kingdom

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