marc harding´s profile

Reviews (1)

Festive Lights

Items purchased okay, fast dispatch, customer service helpful but NOT very friendly.

I found the man i delt with on customer service snappy, not very tolerant with my lack of knowledge.

18 January 2013

Reply from Festive Lights Ltd

Hi Marc, I'm sorry to hear that your experience on the phone was not pleasant. Our customer service staff are extremely well versed in dealing with customers of all competencies. The majority of customers in fact have have very little technical knowledge, and staff are trained to deal with all queries in a polite, friendly and professional manner. I can only apologise that you feel that your service was not up to scratch in this instance.

marc harding´s profile

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marc harding
Reviewer
United States

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