Bob Farrow´s profile

Reviews (2)

AFerry.co.uk

rip off

I mistakenly booked through them as I was in a rush and thhiught I was on P & O site. my fsult I know.

later realised they were much dearer for the day trip than P&O and also missef free wine offet of 6 bottles.
I needed to add a passenger after I had booked. Aferry wanted £38. I askedc P&O and they fid it for nothing.

Alpharooms

Very Dissappointed

Did a price comparison with a few other companies and the Alpharoom price was best.

We did book quite late but this should not be a problem.
Booked the Meet and Greet service. received absolutely no details about how it worked, where we should go, etc.
Spent ages looking through the Alpha Site to find details so I knew what to do the next morning. Nothing on the web site at all.
I did a general search on the web - nothing found.
This was worrying as we going away in under 24 Hours.
I contacted the online help and raised a request. I received a totally useless and not applicable reply.
I raised another request and got no reply.

I then had to resort to the PREMIUM RATE phone line to find out what to do.
I waited ten minutes and the phone was cut off.

I dialed again and was cut off again after about ten minutes. I then dialed again and gave up after 25 minutes.
These calls cost money at a premium rate.
I then found a emergency out of hours number which I used. I am pretty sure that it was an overseas number. It was very late and I work up a person to help me.
They were good and managed to sort me out. This was late at night by now and i was ready to book another car park.

I spent a fortune on calls and hours of time.

i still have not heard from them.

Hopeless.

Clicking two stars on this review which is the minimum makes it look better than it was.

16 January 2013

Reply from alpharooms.com

Dear Mr Farrow,

I am sorry that you have not had the experience you should have with alpharooms.com. I have looked into your file and unfortunately because you logged your ticket as a general query the system would not have marked it as a priority, and I apologize again for this.
Our out of hours number is a UK mobile number, and someone is on call every evening once our call centre closes.

If you would still like a response from our customer relations team please email customerrelations@alpharooms.com, who will be happy to help.

Again please except my apologies for your experience I hope it did not cause too much distress.

Kind regards,
Victoria

Bob Farrow´s profile

profile image of Bob Farrow
Bob Farrow
Reviewer
Male, 1954
London, United States

About