Had numerous problems with BetterBathrooms in contacting them on the 0844 (75pence/5mins call rate) number. If like me you have free of charge calls to 01-02 numbers you can ring 01942 244680 ask them to transfer you to Customer Services, you still have to wait but it’s FREE.
Had my items delivered by Better Bathrooms themselves and still had to debate with the driver about checking the goods for damage prior to signing for them. I spoke to his supervisor who told them to wait whilst I checked items.
Items look good, next step is to get them fitted.
Purchased a Bush Dishwasher on 1 January 2013, at the time there was 20% discount on items over £50, so paid a good price for the dishwasher. Delivery was arranged for 10th Jan as this was the earliest, even though it stated EXPRESS DELIVERY on this item. The dishwasher was delivered on the 10th, only to have a dent in the door. I contacted Homebase customer services to inform them of the damage and to ask what would happen next. I was advised the earliest they could deliver a replacement was the 16th Jan, I accepted the replacement. The replacement dishwasher arrived on the 16th as agreed, on unpacking the dishwasher I checked for any damage, guess what…..damaged door. Another phone call to customer services to explain what had happened and try and resolve it. After having 2 Bush dishwashers delivered that were both damaged I did not want another one, so I asked for a different make to replace it, they agreed. I asked if it could be delivered on the 17th or the 18th Jan due to all of the inconvenience caused, I was informed the earliest it could be delivered was the 29th Jan.
I have now cancelled my order with Homebase and will take my money elsewhere.
In these times of companies going into administration and desperate for your custom I am positive Homebase will be following HMV.
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