Steve Cordingley´s profile
Reviews (1)
Eurofit Direct
Outstanding fast service, not cheap for the quality on offer but very efficient; had some other issues
At about four in the afternoon, I searched the site for soft-close kitchen hinges with 170 and 270 degree opening and was given a list of choices. I bought two sets and some toy box hinges and they all arrived in the next morning's post.
Sadly, non of the 'soft-close' kitchen hinges were soft-close and nor are any of the other hinges on the site as far as I can tell. I also bought inset, when I should have bought full overlap. My mistake, but not easy to find what I needed to know to order the versions I wanted and the fact that they weren't soft close never became apparent while I was ordering.
I ordered a new set of full overlap kitchen hinges at about 1 or 2 o'clock in the afternoon on the day the first sets arrived but this time they took 2 days to arrive.
Slightly expensive for the quality of the products on offer but I'd use this supplier again, as the issues I had weren't big enough for me to feel I can't trust them.
Reply from www.eurofitdirect.co.uk
Steve Cordingley´s profile
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That said, I feel we have to reply to the issue you have brought up regarding our hinges.
Looking at your 2 orders you have not ordered any soft close hinges?
We offer standard hinges, and also soft close hinges, and from what I can see on both orders you have ordered the standard hinges which is why they do not have soft close in built.
I appreciate there are many many hinge options so it can be confusing seeing the difference between them all, but I can assure you we are very competitively priced for branded hinges like ours - they are certainly far better quality than you will find DIY superstores - and we check our prices regularly to make sure we are on a par with our competitors.
Taking your comments on board, I will look at how we name our soft close hinges next to the standard hinges to try and clearly distinguish between them better.
We do offer soft close as an extra for our Ferrari hinges - Clip on door dampers such as this will work with most of hinges.
- http://www.eurofitdirect.co.uk/ferrari-clip-on-door-damper
Thanks again for taking the time to review and we look forward to seeing your orders again at Eurofit Direct.
All the best,
Gareth
www.eurofitdirect.co.uk