CarDelMar

Unauthorised charges. No assistance

Car del Mar took my money for a car booking in July 2012. In december 2012 I received a credit card charge from a third party car hire company. I contacted car del Mar to find out what it was for. After a further month of emailing, Car del Mar sent me an answer: they did not know what the charge was for and that I would have to speak directly to the third party. I have no details for this party. It was then impossible to raise a complaint with Car del Mar, unless I paid to call them on a German landline (from the UK). I find this unacceptable since random money has been taken from my account with no explanation and Car del Mar is refusing to accept any responsibility.