I was very nervous about applying for Indefinite Leave to Remain as my original entry into the UK was delayed by a month and I had lot lot of travel ( for work) out of the country. I also needed my passport back immediately.
Ali, whom I spoke to first and accompanied me on the day was very helpful, knowledgeable and calm. Because he spends a lot of time at the offices of the Border Agency, he knew how everything works (and everyone it seemed), all the short cuts and was the first to congratulate me! I felt like I had a friend in this very scary world of residence applications.
Tanwar, who was my senior case worker gave me all kinds of tips on how to make sure that I comply to the rules, gave me all the advice and templates I needed as well as the re-assurance when that was needed. They organised the appointment on a day suitable to me and kept all their promises. I highly recommend them
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