Dwell Retail

Another delivery date missed!

I visited the manchester store at endo of October & ordered a glass desk & chair for delivery before Xmas. Whilst the chair was in stock the desk was not & I was told that it would arrive in store on 15/12 & I could collect it. Unfortunately prior to December the delivery date was moved to 12/1 and we were without the desk for Xmas. I kept checking website & delivery date slipped again from12/1 to 19/1 and then today it has slipped again to 22/2. I phoned the Leeds Branch to check when I could collect the item & they confirmed the screen date of 22/2. I complained & was given the number for the Customer Care Dept. On speaking to a man there I was told that whilst the 22/2 was a possibility, as the desk was still "in production" they couldn't guarantee delivery on 22/2. In the circumstances I have cancelled the order & asked for my money to be refunded to my credit card. This should take a max of 5 working days - I live in hope!

Whislt Dwell sell nice furniture , their supply & communication procedures leave a lot to be desired. I will wait for something to be in stock before ordering from them again.