Parcel scheduled to be delivered between 17:13 - 18:13 on Friday 26th April.
No delivery. No card posted through door. Update on website says "unable to deliver" No indication on website as to when it will be delivered.
Make up you mind if this is a company you want to deal with if you ever have a choice of using a delivery company.
Conversation with the DPD call centre (Rachel) on Saturday morning as follows:
"Can you tell me why the parcel was not delivered
DPD - "the driver ran out of time
OK, can it be delivered this morning.
DPD - Yes it should have been delivered this morning, but I don't know why it has not gone out.
Can I collect it?
DPD -No, you have to prebook it.
Yes I know, but the website says I need a calling card number which I don't have.
DPD - You can't collect it today because the depot is too busy"
Customer Service - 0 out of 10
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.