Ivan Buckley´s profile
Reviews (3)
DPD UK
No explanation, no accountability - "we can only apologise" - only platitudes
Parcel scheduled to be delivered between 17:13 - 18:13 on Friday 26th April.
No delivery. No card posted through door. Update on website says "unable to deliver" No indication on website as to when it will be delivered.
Make up you mind if this is a company you want to deal with if you ever have a choice of using a delivery company.
Conversation with the DPD call centre (Rachel) on Saturday morning as follows:
"Can you tell me why the parcel was not delivered
DPD - "the driver ran out of time
OK, can it be delivered this morning.
DPD - Yes it should have been delivered this morning, but I don't know why it has not gone out.
Can I collect it?
DPD -No, you have to prebook it.
Yes I know, but the website says I need a calling card number which I don't have.
DPD - You can't collect it today because the depot is too busy"
Customer Service - 0 out of 10
Reply from DPD UK
eFlorist
Nice flowers, No Vase!!
This seems to be a common problem.
Reply from eFlorist
Whilst we are pleased to read that the delivered flowers were appreciated, we are sorry to learn that a vase was not included.
Our Customer Service team have emailed you to resolve this matter as this is not the service we expect to provide.
Kind regards,
eFlorist
Ivan Buckley´s profile
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I'm really sorry that you were inconvenienced on this occasion. The reason you were unable to collect from depot was, as Rachel said, that we need visitors to book ahead - this is to ensure that we can get parcels ready for collection, so you don't need to wait around for an excessive period of time. I understand that the inability for you to get your parcel over the weekend must have been frustrated, and I apologise for that.
I see that the parcel is out for delivery today - if there are any issues, be sure to email socialmedia@dpd.co.uk and I'll be happy to assist.
Kind regards,
Bobby.