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Transair Flight Equipment

Friendly but product out of stock

I ordered an item two weeks ahead of my other half's birthday, thinking this was plenty of time. Unfortunately, a few days later I had an email telling me it was out of stock and should be available 6 weeks after I ordered it. I still want the item, but why didn't the website tell me it was out of stock when I ordered it? I'm now left without much time to find a replacement.

17 January 2013

Reply from Transair Flight Equipment

Thank you for your review.

Although, at the present time our website does not show stock availability, we do endeavour to advise customer's as soon as possible, that the item they have ordered is out of stock. As the order was placed on the Friday evening, it was unfortunately a few days before we were able to contact you.

We are sorry for the inconvenience caused by this delay, and confirm we are continuing to chase our supplier in an effort to obtain it sooner.

With regards

Andrew

Andrew Bacon
Customer Services
Transair Flight Equipment

Mrs Harrison´s profile

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Mrs Harrison
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United Kingdom

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