Apart from the unacceptably poor quality duvet covers I was sent, as I required a matching pair and one cover had split and frayed seams after numerous emails trying to fob me off, they eventually agreed to refund on one cover only. I explained that they were a matching pair and one was no good, they just kept bombarding me with "template" emails repeating it was irrelevant and they wouldn't take the 2nd one back. When I eventually asked them to forward my complaint to their MD, I had another email stating they couldn't forward complaint emails I would have to write a letter!! They are a disgrace and I wouldn't want their cheap shoddy products as a gift. I am giving the awful duvet covers to the charity shop! What happened to the customer is always right? DONT DEAL WITH THEM.
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