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Reviews (2)

Pedal On

Enthusiastic , friendly , but!

Visited the store twice and each time got great service. However misled (accidentally I hope) over the availability of replacement parts for a pair of shoes and talked into buying an unnecessarily expensive pair of pedals. When trying to get replacement buckles got wrong advice over replacement. On notification they did however send free set that do the job but aren't as good as originals.
Despite this I would buy from them again as I now know what to look out for and feel that I've been unlucky. Indeed colleagues at work who I've recommended try pedal on have been very pleased with their purchases.

07 December 2013

Reply from Pedal On

Dear Customer

We're really sorry for the mistaken advice we gave you regarding your buckle, our advice was given in good faith in an effort to help you. We have no interest in misleading our customers.

The exact buckle you needed for your shoe was no longer available so we guided you to the 2014 version of the buckle. We understood from the preseason product launch that this would fit older models. However, it transpired that the 2014 model didn't actually fit older shoes and the only version that would fit, and was available at the time, was the version we sent you free of charge. The 2014 buckle was so new that we hadn't had any experience with it to find out this compatibility issue for ourselves.

For your information, a version of the 2014 buckle that will fit older shoes will be available shortly.

Regards

Adrian

Merlin Cycles Ltd

Merlin Magic

Ever helpful and knowledgeable, always good value, prompt delivery. Just wish they had a shop near me in London.

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