Ordered from TND and Ebuyer on the 28th Dec, paid for next day delivery from both. Expected delivery on Monday 31st, Ebuyer arrived but not TND. Now its Christmas and I recognise not everyone is working as normal so I allow and email to inquire about their dispatch and delivery promise over the hols. Reply received Wednesday 2nd saying the carriers aren't working (erm needs to be dispatched first and Ebuyers carriers were working!) and order should be with me by 4th. Following day (the 3rd) I was emailed to advise part not in stock but remaining order should be with me tomorrow. Friday the 4th came, first delivery pre-lunch but it was only part of the order which was the only part showing dispatched on my account summary online. 5 hours later a second delivery with another part of the order but not all of it and the account status online still wasn't updated. I tried ringing to no answer, left a voicemail and have never had a reply, they only seem to work via email! Anyway they claim the last part of my order (3 separate dispatches in total) was lost by the carriers and re-sent it, I eventually received the final item of what was in-stock 2 weeks after placing my order...I had to ask for a refund on the out of stock item they couldn't send and also for the "Premium Next Day Delivery" charge I paid.
Whilst TND seem a legitimate and responcible outfit (I got my refund without challenge and it was prompt) they need to improve their proactive customer services and when your brand is your promise you need to live up to it. I won't be using them again!
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