I had a terrible experience with Expedia! I've worked with them before and they were good. It's been a while since I traveled, but based on my previous experiences, I trusted Expedia. They have changed! This is what happened: I am planning a vacation in the UK and I wanted to stay in London for 2 nights. I booked 2 rooms for 2 nights at Tune Hotel - Paddington. Later that day I found out Expedia over charged me by $229, plus, Expedia charged a $25 fee for each room each night. The Tune Hotel website charged less. So, I thought I would take advantage of the "Best Price Guarantee". I called them up and my booking matched all the criteria accept the Tune website did not covert British Pounds to US Dollars. They would not cancel my booking either. So, I'm out $229! Travelers beware! Expedia wants to rip you off! Never book a hotel with them without researching your choice thoroughly before hand! Then, my advice is to make sure you can cancel the booking for a full refund just in case!
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