Lynsey Jones´ profile

Reviews (1)

Worldstores

Shocking delivery service but happy with Item

I ordered a bed base on 4th January 2013 which stated 48hrs delivery. I tried to track on-line the next day and it still said awaiting shipping, I called the company who advised me it would be delivered on Wednesday 9th so I thought what an excellent efficient service BUT I was wrong!

On Tuesday 8th I thought I'd check progress of bed on-line and guess what it still said awaiting shipping, I called worldstores who basically said it was coming direct from the supplier and that they are backlogged but a courier company will call to arrange delivery. I was not amused at them passing the blame onto someone else when my order is with them, they stated 48hrs delivery it should be honoured.
I got a call a few days later from a haulage company asking if they could delivery the bed on Friday 18th, so I made arrangements for somone to be here as it was an all day call. Then yesterday (16th) I received a call from the haulage company again to say that the bed is still in England and could they delivery on Tuesday 22nd, I agreed as I a really needing the new bed base asap and I have had to ask my father to come and wait here for collection since it is such short notice, needless to say I am not happy.

UPDATE: After a few additional issues with delivery WorldStores deilvered my bed, I am really pleased with my purchase and the customer service department have promised to look into the issues surrounding delayed delivery.

17 January 2013

Reply from www.worldstores.co.uk

Dear Lynsey Jones

Thank you for your feedback, I am extremely sorry as you have not received delivery of the item,I do apologize for the delay.

Please allow me to look into your order and to contact you to resolve this matter for you.

Once again I do apologize for any inconvenience caused.

Kind Regards
Prachi

Lynsey Jones´ profile

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Lynsey Jones
Reviewer
1981
Glenrothes, United Kingdom

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