Mrs Julia Ingham´s profile

Reviews (4)

MedicAnimal.com

Prompt service good value

I bought the Feliway product from the MedicAnimal website. It was very good value and quick and prompt delivery. Never had any problems with this supplier. Would recommend.

First Furniture

Appalling service

I ordered two items online from this company. One item was a discontinued line, the second would not be in stock for 6 weeks. Why was a discontinued line offered as in stock on the website? Why was something that is out of stock listed as being in stock? Because I had ordered online, the full amount of money was taken from my credit card. I was told this would be refunded, but it has taken one month, a number of telephone calls, emails and letters to finally have the amount returned to me. The reason given, the company has been very busy because of the Christmas period and they had mixed me up with another customer. Sorry, not good enough. Christmas is at the same time every year, and I have bought a lot of online shopping at the same time as this with no problems whatsoever. Mixing me up with another customer? How so? Isn't that why there are order numbers, names and addresses?
I will never try to buy anything from this company ever again, and I will thoroughly investigate any other furniture company before I purchase, in case it is part of the same group as this one.
Appalling experience.

29 January 2014

Reply from firstfurniture.co.uk

Hi Mrs Ingham, it is indeed true that Christmas and New Years can be manic! Due to this stock updates can sometimes be delayed. However, this does not change the fact that you were let down by First Furniture which I do apologise about. The discontinued items have since been removed from sale. The amount of time taken to put through your refund is simply unacceptable! I will investigate to see what has happened here. In the meantime, please do not hesitate to contact me at sales@firstfurniture.co.uk if you would like to discuss further.
thanks
Bilal Ali
Operations Manager
First Furniture
0141 883 2285

Crownbrush

Outstanding quality - great price!

Found Crown Brush website online and checked out the reviews. As they were so good I thought I would try some. I ordered the 601 Mini Sable Set and B18 Foundation Brush. The foundation brush is second to none! Really soft, lovely quality and does the job beautifully. The mini sable set is excellent! Great application and superb quality.

Considering it was right before Christmas when I ordered delivery was quick and efficient.

I will be buying more brushes from here without a doubt!

Pet Supermarket

Lived up to it's reputation!

I checked out reviews on Pet Supermarket online as I am a new customer. The reviews were good so I decided I would give it a go.

What an excellent service! The website is very user friendly, the speed of delivery is prompt and efficient and best of all, the messaging service giving specific delivery time and date, with the option to have the parcel delivered to a neighbour is outstanding.

I would highly recommend Petsupermarket all round. You have completely lived up to your review reputation and I will definitely be coming back to shop again.

Thank you for a superb service.

Mrs Julia Ingham´s profile

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Mrs Julia Ingham
Reviewer
United Kingdom

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