Mr Ronald Gill´s profile

Reviews (2)

WorldRemit

My recent cash transfer through WorldRemit.

24 hours after completing the transfer request I was informed by the recipient concerned that the money had not been deposited into his a/c. I checked my bank a/c and found that the amount had been debited from my a/c with ten minutes of me completing the formalities. Consequently I made a telephome call to WorldRemit and explained the situation to a very helpful young lady. After initial checks she said she would have to check through the system manually and would call me back. Ten minutes later she called, told me that my cash amount required for the transfer had been received but a possible computor error had prevented the transfer from being completed. She apologised for this error and said that she had carried out the money tranfer and that the transaction would soon be completed. Fifteen minutes later I received confirmation from the recipient that the proccess was complete. I am very dissapointed with this incindent but am pleased with the way that the problem was handled and finalised by the young lady I spoke to.

26 February 2013

Reply from WorldRemit

We are sorry to hear that your last transaction took longer than usual. The delay resulted because you selected to fund your transaction using manual bank transfer option on Sunday which we only managed to confirm on Monday morning. As a regular customer, we suggest that you consider using automated UK payment options such as Sofort or debit/credit card if you want to do urgent transactions during weekends.

Customer Service Team

Mowdirect

Most impressed with this Companies handling of my order.

I would recomend this supplier to anyone who is looking for Garden maintenance equipment.

Mr Ronald Gill´s profile

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Mr Ronald Gill
Reviewer
United Kingdom

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