I too have been ripped off it would seem.
I booked a car for Dec 2010 Aberdeen Airport, booked and paid on the 29th Aug 2010
Received e-mail that they were unable to accommodate this booking on the 9th September.
Made contact via the live support to be told I would receive a refund but this did not happen.
Tried numerous times to contact the company by telephone but telephones not answered
E-mailed the company regarding a refund of monies paid on the 29th Aug
Received an reply on the 24th Sept saying the monies had been taken by mistake!!!!!!! Technical fault
E-mailed asking for a date the monies would be credited back, no response.
E-mailed again to the complaints dept, no reply
E-mailed again stating I would be contacting my credit card company and reporting them to watchdog and Fraud alert. Guess what..... yes received a reply saying they would be respond in 24-72hrs.
I have already sent a report to Watchdog and alerted them (probably again)!!!! to all the forums (sure others have done this already)
This is now the 9th of Oct and I have still not received a refund.
How long are they going to get away with it!!!!!!!!!!!!!!!!!!!!!!!
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