I recently bought the Salomon S-Lab Series 5 race pack from Castleberg in advance of a few long trail races I've got coming up this year. When you're about spend £120 on something like this, you want some reassurance that's it going to live up to the investment and that, if it arrives and it's not what you expected, you've got confidence in the returns policy. The glowing and detailed review on their website by Mary Wilkinson and the solid returns policy and easy checkout service, clinched it for me (plus, at the time Castelberg seemed to be the only online place stocking the 2013 updated edition of the 5 series pack). Generic or not, the email I got after placing my order saying thanks for supporting a independent outdoors store, made me feel good about the purchase – and made me trust that if I needed to, I could call them up and have a proper conversation with someone who knew about the product they were selling. I actually only found Castleberg Outdoors by following the links back to them from a product on Amazon – but I felt much more confident about buying from them direct and I'm glad I did.
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