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Reviews (2)

Bernards Bins

quick delivery, exactly what it said it was

item was received quickly and in good condition A+

reemclothing.com

Good item at reasonable price but size guide unhelpful

i bought a onesie for my husband and chose an extra large due to he size option showing extra large 42' to 44' chest on the website. When it arrived it was massive and subsequently, after checking the OnePiece website and getting the correct size guide he ended up with a medium. When i contacted Reem Clothing i was told that sizes are just a rough guide. I asked Zoe at Reem Clothing for her advice on what size to buy and was told to just check the OnePiece website and go off that. I was also told I would have to pay for the postage to return the item for exchange. This cost me £9.75 and i feel that it should have been made by Reem Clothing as they shouldn't show sizes i.e. large etc. with chest sizes against them for onesies as they are irrelevant.

31 January 2013

Reply from reemclothing.com

Hello Claire,

Thank you for taking the time to leave us your feedback, although we are very sorry how you had trouble to with the sizing of OnePiece. The size guides that we use are rough guides of the chest size that the garments are intended to fit, and not the size of the actual garment, but we are very sorry for any confusion caused.

Unfortunately, we are not currently able to offer free returns, but we so send out exchanges free of charge and we are happy to hear that the exchange we sent to you is suitable.

Please rest assured that your feedback has been taken on board for future reference.

Kind regards,

Reem Clothing Customer Service.

claire judge´s profile

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claire judge
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United Kingdom

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