Lynne Murch´s profile

Reviews (2)

Surfdome.com

My One-stop shop for Xmas!

Fantastic! I have been able to order almost everything I need online through this great site with quick delivery, easy returns (although I haven't needed this very often!) and brilliant customer service!!!

Jokers' Masquerade

Fantastic Customer Service!

I placed an order which was needed fairly urgently - had left it to the last minute as usual - so was desperate to receive my 'sparkly' goods on time! Unfortunately, I had problems with payment (bank, not Jokers' Masquerade) and lost several days before realising that the order had not gone through! I rang Jokers' Masquerade and was helped by a very friendly and efficient customer service lady. She was able to find my original order immediately and arranged for payment over the phone and organised the despatch whilst I was talking to her. It arrived the next day! Fantastic service and products - they went down brilliantly at Rocky Horror!!!!

22 January 2013

Reply from Jokers' Masquerade

Hi Lynne,

Thank you for taking your time to leave us with your valuable feedback. It is great to hear you found our call centre staff friendly as we pride ourselves in delivering the highest levels of customer service. I will ensure I communicate your feedback with the team. We hope you had a great time at Rocky Horror and hope we can welcome you back to Jokers' Masquerade for any future fancy dress needs.

Kind Regards,
Lucy

Lynne Murch´s profile

profile image of Lynne Murch
Lynne Murch
Reviewer
United Kingdom

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