I placed an order which was needed fairly urgently - had left it to the last minute as usual - so was desperate to receive my 'sparkly' goods on time! Unfortunately, I had problems with payment (bank, not Jokers' Masquerade) and lost several days before realising that the order had not gone through! I rang Jokers' Masquerade and was helped by a very friendly and efficient customer service lady. She was able to find my original order immediately and arranged for payment over the phone and organised the despatch whilst I was talking to her. It arrived the next day! Fantastic service and products - they went down brilliantly at Rocky Horror!!!!
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