Andrew Savage´s profile

Reviews (2)

Pots and Pans


I ordered a coffee machine as a present for my wife, it seemed good value even considering the RIDICULOUS P&P to N.Ireland of £16.62. Anyway I didn't get it after they sent me this email..........

"Unfortunately the website was effected by a technical issue for several hours yesterday.
This resulted in KRUPS coffee machines that are NO LONGER AVAILABLE being visible on the website.

Your order has therefore been CANCELLED and any payment made will be refunded in full.

Please accept our sincere apologies for this error and any inconvenience caused."

Mike Taylor found this review useful

15 April 2013

Reply from Pots and Pans

Dear Andrew,

We're sorry about all the trouble you've had as a result of our technical error. Due to the sheer volume of orders we received as a result of the incorrect pricing of the coffee machines we have been struggling with the backlog of refunds and admin that need to be processed.

Again, we're very sorry for all the inconvenience this mistake has caused our customers.

Pots and Pans Customer Service Team

Viking Direct

Awful. DO NOT USE THIS COMPANY. Wouldn't even give them 1 star.

Hi, I ordered a hair dryer & waited a month for delivery, when I enquired as to where it was I was told the item was no longer available and that my order had been cancelled. I was pretty angry so I sent off a few emails etc & was then given a £24 off £40 spend voucher. I then ordered a 3.5" USB 3 desktop hard drive, they sent me an inferior toshiba usb 2 portable hard drive. I emailed them & then entered into an argument via several emails as to whether or not the seagate was or was not a desktop drive (it is). Eventually they decided just to give me a refund & told me to return the drive. At this point I called it a day & paid for the item, I have asked for them to delete my account & I hope never to do business with them again.

Stuart Hall found this review useful

Andrew Savage´s profile

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Andrew Savage
Male, 1971
Belfast, United Kingdom