Hattie Legs´ profile

Reviews (2)


Appalling! Lied to, terrible service, dreadful customer service

This company is absolutely appalling. Would never recommend. Took ages to place order, then delivery date was agreed at the time. Received text 2 days before delivery changing date (putting it over their 5-10 working day estimate). Called company who lied about having allocated the date. Eventually persuaded them to change it back (at which point they asked me to go to this site and leave good feedback!) but the fencing did not arrive! Called company next working day who didn't even realise. Just said 'I'm flabbergasted'. No explanation. Fencing eventually arrived the next week, well after the help that I had arranged based on the original delivery date had gone. Fencing was not matching in colour as I had asked and was not as described but by this time I was so fed up that I just decided to keep it and stain it myself. Appalling, terrible, unhelpful, slow, rude, liars and any other bad adjectives you can think of. Would NOT recommend.

14 March 2014

Reply from Buyfencingdirect

Please accept my sincere apologies for the issues you have experienced, I can assure you this is not our normal level of service. Please could you reply with your order number and I will be happy to contact you to resolve your complaint.

Kiddies Kingdom

Fast efficient service

No problems. Items arrived within 2 days. Would recommend.

Hattie Legs´ profile

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Hattie Legs
United Kingdom