Marie´s profile

Reviews (1)


Good service but no communication

Great webite, allowed me to pay with paypal or card but disappointed there was no email sent to me to say my shoes had been dispatched or when they would arrive at my house, therefore I didn't know what day to be in the house. Luckily there was someone home when they were delivered.

18 January 2013

Reply from Rubbersole

Hi Marie,

Thank you for your review. I do apologise that you had not received our automated e-mails. Unfortunately they have not been received by customers using hotmail or btinternet addresses, which is your case. However, do know that this information can be found in your customer account under the section called "My Orders" and "My Latest Order."

I am glad that you have your parcel and I hope you like your shoes! If you have any further questions or concerns, I would invite you to contact our customer service directly and we would be more than happy to help!

Kind Regards,
Katie, Rubbersole Customer Service

Marie´s profile

profile image of Marie
United Kingdom