Nicola Lindsay´s profile

Reviews (3)

The Outdoor & Country Store (www.outdoorandcountry.co.uk)

I have never known a company to be so on the ball for internet ordering.

Ordered product around 07-50. Received an email at 9am to say product had been packed and despatched. I expected the order a couple of days later but received it the following morning. Basically it only took 24 hours to order and recieve my product. Well pleased is an understatement.

Shop Outdoors

No hassel ordering and super quick delivery good communication

Nice coat as described, good communication from seller and fast delivery.

DPD UK

Liars crap company & crap customer service

Received text & email on Sunday 13th jan stating delivery on Tuesday 15th Jan. I had originally chosen this date for delivery but it was now inconvenient. I chose to re arrange for Thursday 17th Jan. on the morning of the 17th I received a text &email confirming the parcel would be delivered between 15-23 & 16-23. This time slot came and went so I tried to phone DPD at 5-30 but only received an automated message telling me my parcel was on the van for delivery and would be delivered before 8pm. However when I looked at the tracking it said parcel was back at the depot. I sent an email to customer service and received a reply stating that the driver because he had run out of driving hours??? Why put parcels on a van that can't be delivered then DPD? It also said that my delivery would now be delivered tomorrow Friday 18th between 07-30 & 19-30. I replied back to say this was inconvenient because I was in work and if I was to take a secondary day off work that by law DPD would have to reinstate me a days pay, so they would have to deliver before 9-30 am. I received yet another email back stating that delivery would be tomorrow between 07-30 & 17-30 and if this was inconvenient I could re arrange or leave with a neighbour. DPD seem to think that THEIR cock ups are the customers problem. I have told them to send the parcel back to the company and I have also contacted the company I bought the goods from to ask for a full refund and that I will not be shopping with them again. After reading all these bad reviews I am also contacting BBC1 watchdog programme to highlight the incompetence of DPD.

18 January 2013

Reply from DPD UK

Hi Nicola,

I'm very sorry that the driver ran out of time on the first delivery attempt. I see that the parcel is due for delivery this morning. I have passed on your request to customer services that you wish for the parcel to be sent back to the sender.

Sincere apologies for any inconvenience that has been caused to you :(

Kind regards,

Bobby.

Nicola Lindsay´s profile

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Nicola Lindsay
Reviewer
1972
United Kingdom

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