Received text & email on Sunday 13th jan stating delivery on Tuesday 15th Jan. I had originally chosen this date for delivery but it was now inconvenient. I chose to re arrange for Thursday 17th Jan. on the morning of the 17th I received a text &email confirming the parcel would be delivered between 15-23 & 16-23. This time slot came and went so I tried to phone DPD at 5-30 but only received an automated message telling me my parcel was on the van for delivery and would be delivered before 8pm. However when I looked at the tracking it said parcel was back at the depot. I sent an email to customer service and received a reply stating that the driver because he had run out of driving hours??? Why put parcels on a van that can't be delivered then DPD? It also said that my delivery would now be delivered tomorrow Friday 18th between 07-30 & 19-30. I replied back to say this was inconvenient because I was in work and if I was to take a secondary day off work that by law DPD would have to reinstate me a days pay, so they would have to deliver before 9-30 am. I received yet another email back stating that delivery would be tomorrow between 07-30 & 17-30 and if this was inconvenient I could re arrange or leave with a neighbour. DPD seem to think that THEIR cock ups are the customers problem. I have told them to send the parcel back to the company and I have also contacted the company I bought the goods from to ask for a full refund and that I will not be shopping with them again. After reading all these bad reviews I am also contacting BBC1 watchdog programme to highlight the incompetence of DPD.
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