Giffgaff

Unlimited text is a con!

I joined Giffgaff in December 2012 and was initially a huge fan. 12th Jan, snow falling and I needed to let my sports group know whether or not the event that evening would go ahead as planned. I sent a text to all 812 members of the group. Result - my account, which supposedly included unlimited texts, was was blocked on the grounds of SMS abuse - permanently. My £12 month's advance subscription plus £10 top up gone. Giffgaff were unable to identify which of the terms and conditions I had broken or specify an acceptable limit to my 'unlimited' texts. I am not a spammer or using the service to market or sell any product. Customer services was frustratingly slow, totally unhelpful and irritatingly cheerful.

Кеша А., Abrar Landiand Tj da Racer found this review useful