I ordered a dress to wear for my birthday back in November and I got the confirmation through to confirm my order. Two days later got an email to say it had been dispatched.
However 5 days after that, they emailed to tell me the item had been discontinued. They had taken my money and clearly lied about it being dispatched.
I emailed someone to complain and all she didn't even apologise. I had to ask for my refund back. She told me the refund was going through, but two weeks later I asked again and she said it will go through tomorrow.
The staff don't know how to deal with complaints, customer service is awful!
The delivery is always so quick! Always comes before the date I expect which is always a bonus!
I'm not a fan of ordering online as I can never tell how the fit will be, but I have never had a problem with boohoo, always fits perfectly!
Always the first place I look when I need a new outfit to go out!
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