Mayumi Smethurst´s profile

Reviews (1)


Delivery to the incorrect address TWICE

I have never heard of any other companies who manage to deliver a parcel to the incorrect address twice. Apparently you only correspond by email and take 48h to get back to sender's enquiry to confirm that you have delivered a parcel to the incorrect address, then take another 48 to collect it and re-deliver. I was supposed to receive that parcel 2 weeks ago.

18 January 2013

Reply from DPD UK

Hi Mayumi,

I'm sorry to hear that you've had a couple of issues with our service. I see that our customer services team are aware of this matter and have been investigating.

If you need any additional assistance, please drop an email to with your phone number.

Kind regards,


Mayumi Smethurst´s profile

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Mayumi Smethurst
London, United Kingdom