Mayumi Smethurst´s profile

Reviews (1)

DPD UK

Delivery to the incorrect address TWICE

I have never heard of any other companies who manage to deliver a parcel to the incorrect address twice. Apparently you only correspond by email and take 48h to get back to sender's enquiry to confirm that you have delivered a parcel to the incorrect address, then take another 48 to collect it and re-deliver. I was supposed to receive that parcel 2 weeks ago.

18 January 2013

Reply from DPD UK

Hi Mayumi,

I'm sorry to hear that you've had a couple of issues with our service. I see that our customer services team are aware of this matter and have been investigating.

If you need any additional assistance, please drop an email to socialmedia@dpd.co.uk with your phone number.

Kind regards,

Bobby.

Mayumi Smethurst´s profile

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Mayumi Smethurst
Reviewer
1972
London, United Kingdom

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