Sharon F Onedrivingschool´s profile

Reviews (1)

DPD UK

The worst service ever DO NOT USE THIS COMPANY !

I found a calling card on my doormat on 11th Dec 2012 and so went online and arranged for re delivery for the following week.

I waited in all day for my delivery to arrive and it did not show up.
I emailed DPD to find out why and was informed that on 11th Dec 2012 my parcel was left with a neighbour (not what it said on the calling card)

I was told to go to the neighbour and retrieve my parcel myself. I told them that the person who they left my parcel with did not exist as I had no neighbour by that name.
I was then told to contact the company who I had ordered the parcel from.
I informed them I was unable to do this as I hadn't personally ordered anything.

I emailed DPD 6 times to explain and try to resolve this matter and every time I received an email from a different agent saying "go to you neighbour" or "contact the sender"

After a very curt email from myself 6 weeks later they finally informed my who the sender was.
I contacted the sender only to find out that they had sent me "free trial offer" that I hadn't returned to them with 14 days they had debited my bank account for £90
I explained the whole DPD fiasco to them and they said that I should contact DPD !

In summery because of DPD's negligence and poor customer service I now have to go through a fraud case with my bank to try and retrieve my money from the sender of a parcel that I never received !

ANY REPUTABLE COMPANY SHOULD NEVER USE THIS COMPANY !!!!

18 January 2013

Reply from DPD UK

Hey Sharon,

Really sorry to hear that this was your experience. Could you please email socialmedia@dpd.co.uk with a contact phone number, and I'll get this matter escalated for you.

Kind regards,

Bobby.

Sharon F Onedrivingschool´s profile

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Sharon F Onedrivingschool
Reviewer
1960
London, United Kingdom

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