Interparcel

Very bad service

Interparcel failed to deliver our parcel to the Spanish Islands, and now want to charge us £36 for the privilege! Watch out for their small print, which says they are allowed to charge for returns. They say the delivery address is "unregistered", which sounds like a poor excuse to me - especially since they managed to deliver a slip to our customer saying the parcel had been returned.

Final moral of the story - always include a local recipient phone number on your parcel, that way the courier has less of an excuse.

We'll certainly never use Interparcel again!