I had a bearing failure on a washing machine and as I had already diagnosed the problem, I specifically stated to the person on the phone what the problem was, the type of the machine, etc.
An engineer turned up and basically laughed. Saying that bearings on my make of machine (Bosch) are unreplaceable.
Why did they bother sending somebody out to tell me that, a phone call would have done - oh but then they would not have got their call out charge would they.
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