Bodybuilding Warehouse

Great site , totally useless delivery service

1st time user of bodybuilding warehouse , liked the site and the products and everything seemed well , ordered my chosen product which was dispatched and was impressed to recieve both email and text conformation from the courrier company , however my package did not arrive despite the courieer company claiming that they had tried twice to deliver it on that day ...my girlfriend was in all day and the couriier did not arrive but the courrier companys defence is that they "can track all their vechiells to approx 1 mile of the address " ..well guess what ive reveiewed all the cctv that overlooks the comunual entrance to these flats and no courrier arrived , i did mention this to the couriier when i phoned them but all to no avail , long story short i had to pay £12 for next day delivery as their wouldnt have been anyone in on the monday ...i then waited in on the sataday and recieved an email and again a text telling me of my expected time slot ...only to recieve another email and text 30 min later telling me a much later time !!! ..so then i had to phone the courrier company to find out which was the correct time , the package arrived , i signed for it and its all done and dusted now but an extra £12 0n a £40 order wasnt exactly what i expected to pay .

28 January 2013

Reply from Bodybuilding Warehouse

Hi Bonnie, We are sorry to hear you have had issues with DPD as they are usually extremely good. We are more than happy to contact DPD on our customers behalf to get any issues that arise resolved quickly and efficiently and of course save yourself any hassle of having to deal with the courier :)