I know that I placed my order just before Christmas and that's a hectic time of the year for mail order companies and postal services but if I hadn't chased my order up after nearly 10 days of waiting I am not sure that it would ever have been dispatched. Even with chasing it took just over 2 weeks from order to receive the item. Not very good at all considering there was quite a hefty delivery charge meaning that I would have expected the item to have been dispatched the day after the order on an overnight service. It wasn't even as if they had shut down for Christmas as I checked the opening hours before placing the order as I didn't want to get caught out. Good job I didn't have an inoperable heating system waiting for the part!!! When the part arrived it was exactly what I had ordered and is working absolutely fine - but that is what you would expect from a reputable retailer.
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