Anon´s profile

Reviews (3)

Great value, prompt reliable delivery

I bought a replacemnt saniflo unit, over £100 cheaper than anywhere else. Got an email saying when it was dispatched and text notification of delivery date and an option to move it. Delivered on time, now installed and working well.


Great product, delivery was a big hassle.

Very nice freestanding radiator, well built, sturdy, great finish. Bought in the sale, expensive at full price. Delivery from TNT was a hassle. Got an email saying item was despatched, nothing more for over a week. Rang TNT who said they'd tried to deliver several times but they don't leave cards! Went to the depot to collect and depot staff we're excellent.

06 June 2013

Reply from BathEmpire

Dear Mr Williams,

Thank you for your feedback.

I am truly sorry that the delivery company did not leave a card for you. I think this is unacceptable and I have filed a complaint with our account manager at TNT.
This is not how we want our company to be remembered, we do pride ourselves on positive customer service.

If you wish to discuss this any further then please do not hesitate to contact me.

Kind regards,


Great quality product. Prompt, reliable delivery.

Order a cloakroom sink with tap and waste. Sink was very well packed and arrived completely intact. Looks great, yet to install the monoblock tap but looks pretty good.

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United Kingdom