I researched flat roof windows a lot on the internet and this company came out with best price for the Velux window others were selling. Their delivery was fast and efficient, with the carriers letting me know the time of delivery within the hour.
I ordered three items, including an item shown as "brass batten lamp holder". When it arrived they had sent a plastic ceiling lampholder. I reported via their website and got a response within 2 days apologising and promising to send the right part. It took 5 days to arrive and was bent, scratched and worst of all brass plated. It is unusable but since it was cheap (£3) I have lost the will to chase further and have written it off as a bad experience. At least I have a usable (though expensive) ceiling lampholder! Now ordered from another web site promising solid brass!
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