I have used Expedia for years and until lately have been pleased with their services. I booked a hotel room by accidentally using the 2012 calender versus the 2013 and when I realized I screwed up I called to get it changed. The hotel I booked had no vacancy for the week I needed to travel and I politely asked for my money to be refunded. They told me that I booked a non-refundable room and that there was nothing they could do. This is straight highway robbery at it's best. Needless to say they have lost my business!
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