Bought a washing machine in their sale, cheapest delivery option was £19.95 7days which I opted for. After 6 days and no phone call I called them. They confirmed that due to sales their deliveries were running late and it was more likely to be 10 days. They offered me the delivery cost back without me having to ask.
Was contacted on 9th day to notify of delivery next day. Delivery arrived on 10th day.
Delivery men careful with both product and my house - appreciated.
Not sure leaving packing outside front door was quite right, but not a big deal.
Washing machine works fine.
After a week or so no sign of refund so phoned them and they agreed to look into it. A couple of days later the refund arrived.
My only advice would be keep an eye on delivery dates and if you aren't going to make it on time, contact the customer and let them know and offer refund before they have to call you. Communications is always king.
Aside that happy with service and the way I was treated, there was never any resistance at their end, they were good to deal with even when things didn't go quite right.
Would certainly buy from them again.
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