Graham Woodage´s profile

Reviews (4)

Refresh Cartridges

Quick efficient service

Delivered the next day - does what it says on the tin.

Blinds 2go

Good Quality, Great Price

Ordered 2 blinds, 1 for our downstairs cloakroom and the other for the en-suite. Both very different sizes. They came very promptly and fitted perfectly with very little effort on my part. Recommended.

Victoria Plumb

Good products but lousy customer service

I ordered several bathroom items from VP knowing that one of them was out of stock but due in within my required timeframe. By monitoring the web site I was able to watch how the first proposed in-stock date was moved 3 times! At no time did VP contact me about this and keep me informed as a good customer service dept should do. Upon delivery I noticed that the shower arm screw thread was way too short to fit correctly on a tile and dry wall board securely yet still allow a connection to the water feed. It took three phone calls, 2 emails and 3 weeks to get a suitable response from VP - all according to VP "normal response times". Finally, I expected VP to provide all of the fittings for their products to connect to the pipework - not so. I guess if you were employing a plumber to fit then this may not be a problem but it required me to visit the local plumbing store a couple of times to get the required fitments at significant extra cost. Not a great experience which is a shame as the products themselves appear good quality.

15 July 2013

Reply from www.victoriaplumb.com

Dear Graham Woodage

Thank you for your comments, a Customer Service Representative will be in contact in regards to your review.

Kind Regards
Victoria Plumb Customer Service Department

Battery Station

Speedy Service at a Great Price

I wanted to buy some "Penny" batteries and so took a trip down to Maplins and got a shock - £3.49 each! Returned home and searched the Net and found Battery Station was the cheapest at under £1.00 each so ordered 6 which arrived via Royal Mail within 3 days. Great service and highly recommended.

Graham Woodage´s profile

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Graham Woodage
Reviewer
United Kingdom

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