I ordered several bathroom items from VP knowing that one of them was out of stock but due in within my required timeframe. By monitoring the web site I was able to watch how the first proposed in-stock date was moved 3 times! At no time did VP contact me about this and keep me informed as a good customer service dept should do. Upon delivery I noticed that the shower arm screw thread was way too short to fit correctly on a tile and dry wall board securely yet still allow a connection to the water feed. It took three phone calls, 2 emails and 3 weeks to get a suitable response from VP - all according to VP "normal response times". Finally, I expected VP to provide all of the fittings for their products to connect to the pipework - not so. I guess if you were employing a plumber to fit then this may not be a problem but it required me to visit the local plumbing store a couple of times to get the required fitments at significant extra cost. Not a great experience which is a shame as the products themselves appear good quality.
I wanted to buy some "Penny" batteries and so took a trip down to Maplins and got a shock - £3.49 each! Returned home and searched the Net and found Battery Station was the cheapest at under £1.00 each so ordered 6 which arrived via Royal Mail within 3 days. Great service and highly recommended.
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