Recently booked a holiday to Cape Verde with Thomson. The hotel was selected after the brochure specified a room with two double beds, important because our 17 year old son was travelling with us. After paying our money in full we soon learnt that the room configuration was incorrect. We contacted Thomson explaining that a sofa bed was not acceptable and we wanted a full refund. They responded by telling us that the room change was extremely minor and the only resolution available was a hotel change or change in holiday destination. We have never taken our holidays with a tour operator in the past and after this experience we won't be doing it in the future.
Late responding to emails. Product ordered from Amazon on 1 January dispatched on 3 January and to date has not arrive. Company not prepared to do anything until week commencing 21 January in accordance with the Royal Mail's 15 day delivery processing policy. Very poor.
Ordered some storage boxes online to be sent to the Lancaster store. Took three attempts to order online (site kept crashing). I was never notified that they had arrived at the store and when someone did call me I had already moved to the south of England.
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