Joanne Hunt´s profile
Reviews (4)
Thomson
happy to take your money - we know that feeling only to well!
Recently booked a holiday to Cape Verde with Thomson. The hotel was selected after the brochure specified a room with two double beds, important because our 17 year old son was travelling with us. After paying our money in full we soon learnt that the room configuration was incorrect. We contacted Thomson explaining that a sofa bed was not acceptable and we wanted a full refund. They responded by telling us that the room change was extremely minor and the only resolution available was a hotel change or change in holiday destination. We have never taken our holidays with a tour operator in the past and after this experience we won't be doing it in the future.
BT
Thumbs Down for BT...
Not going into my issues which resulted from a home move but thankfully they were resolved after I wrote a letter of complaint to Sir Michael Rake. For anyone else wanting closure on their issues with BT call Julie Foster on 0131 448 5472.
Total Warehouse
Poor Customer Service
Late responding to emails. Product ordered from Amazon on 1 January dispatched on 3 January and to date has not arrive. Company not prepared to do anything until week commencing 21 January in accordance with the Royal Mail's 15 day delivery processing policy. Very poor.
Reply from Total Warehouse
Whsmithonline
Even One Star Is Too Much For WH Smith Online
Ordered some storage boxes online to be sent to the Lancaster store. Took three attempts to order online (site kept crashing). I was never notified that they had arrived at the store and when someone did call me I had already moved to the south of England.
Joanne Hunt´s profile
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I am very sorry to read that Royal Mail have failed to deliver your order on time. I must stress that the 15 day wait is not our policy but a Royal Mail policy. We hope you understand that the service & terms offered by Royal Mail is sadly beyond our control.
We hope that Royal Mail have now delivered your order. If they haven't, please do not hesitate to contact us again as we will now be able to help you further. We apologise for any inconvenience caused.
Louise B