Interlink Express

Appalling

On the first attempt I was not in, but no card was left. On the second attempt the driver delivered the parcel to a cafe about half a mile away from my house. His excuse: that he couldn't get his van up the lane. The lane was not blocked and the postman manages to get his van up it every day, it is however narrow and requires a modicum of skilful driving. The house is also accessible from the main road (which should have been on the delivery instructions) although the driver would then have to walk up 60 steps to the house. I telephone the local depot and found that they had the wrong telephone number for me. They assured me that the next day they would collect the parcel and redeliver it. At around 3.30 pm I telephoned the depot to chase them up and was told the driver was in the next village. At 4.30 I telephoned them again and was told he was 10 minutes away. At 5.45 I telephoned them again, was put on hold, then I was hung up on, and when I telephoned again the phone had been put onto the answer machine with a message that the depot was now closed. Interlink would appear to train it's drivers and depot staff to lie to customers as a matter of course. Disgusting. And yes will be taken further.

21 January 2013

Reply from Interlink Express

Hi Annie,

Really sorry that for any inconvenience that was caused by the parcel being delivered to the nearby cafe. Could you please email socialmedia@interlinkexpress.com with your phone number? I'll then get a member of our customer services team to give you a call to discuss.

Kind regards,

Bobby.