JANET CAMPBELL *´s profile

Reviews (1)

Atlantic Shopping - Bar Stools & Dining Chairs

Bar stools review.

The bar stools were well packed and looked good in my new kitchen .Unfortunately when we put them under work top the padded back caught under top. And caused a slight tear .twice -so we had to raise the height of the stools.The material is very soft so this is maybe the problem.

25 January 2013

Reply from Atlanticshopping

Dear Mrs Campbell,
Thank you for your review and I was sorry to hear about the damage to your seats. I agree that this is disappointing and very unusual. As I said on the phone we are keen to help you and I look forward to viewing the photos you are emailing in to us.
When I get them I shall call you back with a solution. Your one year guarantee covers all manner of manufacturing issues so if we deem it to be a problem with the stools themselves we can replace the damaged item for you for free.
Once again I would like to apologise for the inconvenience this has caused you and look forward to resolving this issue with you. If you need any assistance or information please don’t hesitate to contact us on 0121 230 1644 and feel free to ask for me.

Kind Regards
The Atlantic Shopping Team

JANET CAMPBELL *´s profile

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United Kingdom