I've been using Strings Direct for many years now and I've always been completely satisfied with their better than competitive prices and prompt delivery. But recently they went above and beyond. I placed an order in the usual fashion and then subsequently found that one of the items could be found cheaper elsewhere. I sent a casual email to them and got an almost immediate response asking to specify said item. Given that I'd already paid, and it was most likely already packed and shipped(!), I was offered any item(s) to the value of the difference and all was good.
Cheers once again Rolf.
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