Corentin Kouign-amann´s profile

Reviews (1)

ValueBasket.com

Very Slow, Lies regarding stock and impossible to reach. Mensonge, retard et presque impossible à joindre.

Very disapointed with the way customers are treated.
I really tried to be polite and comprehensive, but I think in the end it was not very reciprocical, in spite of what appears very nice answers...

I first placed an order on a Nokia Lumia 920 White.
After one week, and as my order was still on hold, I contact them again, only to discover that they were out of stock. They told me there was a problem regarding their stock.
Fine, but still they offered this product, and keep on offering it as I write.
And they offered me to either change my order or ask for a refund.
After a back and forth of email, and the incapacity to contact them on the phone as they claim, I asked for a refund.
But as they tend to take at the VERY LEAST one day to process a SINGLE SIMPLE request, I guess I'll have to wait another 5 days to MAYBE, have a hint regarding my refund.

I am willing to change my evaluation if I get a honest answer regarding all those issues.

Je ne recommande absolument pas en l'état, et attend de voir si le site est plus prompt à au moins me rembourser et me laisser passer ma commande ailleurs au plus vite: comme je leur ai précisé rapidement, mes jours sont comptés et je souhaitais dès le début recevoir le produit rapidement; le MOINS qu'il était possible de faire était de me donner une réponse rapide... Et pas d'attendre mon contact pour me répondre, à raison d'une réponse par jour (et encore...)

Michele Agostinelli found this review useful

22 January 2013

Reply from valuebasket.com

Hello Corentin,

Thank you for your feedback, and apologies for the delays. Your order has been refunded, please do check your account over the coming days.

Kind regards,
Angel Liu
ValueBasket.com

Corentin Kouign-amann´s profile

profile image of Corentin Kouign-amann
Corentin Kouign-amann
Reviewer
Male, 1987
Strasbourg, United Kingdom

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