I booked a hotel room through them but needed to reschedule the reservation due to a death in the family....all prior to my scheduled hotel reservation. Their phone representatives were either incapable of making a new reservation or unwilling. I spent nearly an hour on the phone trying to re-book. After long waits "to talk to their supervisor" 2 of my calls just hung up. I called the hotel directly and found out that the re-booking cost was $50 higher that dealing with the hotel directly. Bottom line I had to pay for a reservation not used. The Tripadvisor web site said it was a refundable rate but the fine print said it was refundable for about 6 hours.
Help put the Ex in Expedia. Book directly to the hotel you want.
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