ANTHONY COWAN´s profile

Reviews (1)

National Tyres and Autocare

GOOD WORK IN THE END BUT POOR ATTENTION TO MY ONLINE BOOKING REQUIREMENTS

I ordered my tyres and tracking online with a specific date and morning booking and took the advice of the website to phone ahead to confirm a time-complete waste of time-just told to come in as early as possible. On arrival I said that I could leave my car for two hours and was assured that the work would be done in that time. When I returned two hours later my car had not been touched so I complained and job was then done in reasonable time. I might not have made these comments but to add insult to injury I was offered as compensation a future 1/2 price MOT and a rechecking of my tracking in a month's time-both of which were available to any customer-BIG DEAL!

21 January 2013

Reply from National Tyres and Autocare

Dear Anthony Cowan,

We do apologise for the inconvenience that has been caused.

National tyres and Autocare does pride itself on excellent customer services.
The branch should have carried the work out in the first instance on time and not inconvenienced you.

Glad to hear the work was carried out in a reasonable time.

Kind regards
National Online Team

ANTHONY COWAN´s profile

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ANTHONY COWAN
Reviewer
United Kingdom

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