Laura Brannan´s profile

Reviews (1)


Slow system, poor acceptance rate.

I have used this site a few times and each time the restaurants take ages to accept, no difference tonight order ref 7098553 .
I ordered at 8.50 ish and the restaurant have still not accepted my order, and its now 22.00. So they have accepted my payment but not accepted the order, obvs I don't want it now, but that's not the point.

I think to be viable business you need to sort your ordering system out. is 10 star compared to you guys. You have lost a customer now, and that's not said light hearted, I am not easily offended or upset but this just takes the mick.

So if you want to order use just eat not these cowboys.

26 January 2013

Reply from

Dear Laura,

Thank you for your feedback. We have sent you an email explaining the issue and we are extremely sorry again for the frustration that this has caused you.

We are taking all the necessary steps to make sure that this type of problem does not happen again. We hope you will give us another opportunity again to provide the level of service that you expect and deserve.

Kind regards,
Your Team

Laura Brannan´s profile

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Laura Brannan
Manchester, United Kingdom