I decided to cancel my order with Camera King on Amazon.co.uk as my order was in the 'Dispatching Soon' status for 5 days! There was no notification if the tripod head I ordered was out of stock or anything! On their own website it said they had plenty in stock, so I don't really see the problem. I had something delivered from Hong Kong via Amazon in just 4 days! That's around the other side of the world! Camera King is based in the UK (as am I) and it hasn't even dispatched within 5 days! DREADFUL! I tried to contact CS (Customer Services) twice by email - no response. Tried their phone number on their website THREE TIMES!!! - no response after hearing a dialing tone for 5 minutes. Absolutely poor company. No CS to talk to regarding my order, so decided I'm ordering from someone else on Amazon. They definitely will deserve the profit made from the head unlike Camera King. I hope Amazon will take action against them for their slow dispatch. As you can see, I can't rate the delivery but then again, that's not their department. You rate the delivery company e.g. Royal Mail or HDNL/Yodel (who I've had very positive experience with before!). Never going to buy from them again. I WOULD NOT EVEN RECCOMEND VISITING THEIR WEBSITE. Their prices may be low, but with their low prices comes with their low quality customer services (or rather the lack of them).
Update: I have since received updates from Camera King. They said that they were awaiting delivery of my order today, but the delivery was 'lost', and I would have to wait another 4 days for the next delivery. I have given them an extra star for their customer service (eventually). I have still cancelled this order and I have ordered my Manfrotto 502AH Pro Fluid Video Head from another company on Amazon.
Not having dealt with CVP before, I had no idea what to expect. With living in London, it wasn't easy locating another official Glidecam dealer, so I decided to go with CVP based on other reviews and the price. I was thinking to get it shipped off eBay from the US, but once I had payed all the import taxes and charges, it would cost pretty much what CVP were selling it for. Also, I knew shipping would take a week or two, having ordered things from the US before, but CVP use TNT who deliver next day (but I was out, and they had to re-deliver the day after). The product itself is great and it's easy to get to grips with if you know how to use it. Watching many of the YouTube tutorials out there helped me massively in setting it up. It can be fustrating at times, but it works a charm when it's all set up. CVP were great in updating me with the shipping info once I had placed my order, providing about 5 email updates or so.
Great for pro equipment & I'd definitely recommend using CVP based on their professional service and great communication.
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